At Pure Oregano Oil, your satisfaction is important to us. We stand behind the quality of our oregano oil and strive to provide a hassle-free return experience. This Return Policy outlines the conditions, timelines, and procedures for returns, refunds, and exchanges.
- Return Eligibility
Items must be returned within 30 days of delivery.
Products must be unopened, unused, and in their original packaging.
Opened or used products may not be eligible for a refund due to health and safety regulations, unless the product was damaged or defective upon arrival.
- Return Address
All returns should be shipped to:
Pure Oregano Oil
4745 Colonial Drive, Houston, Texas, United States. - Return Process
Contact us at support@pureoreganooil.shop
with your order number and reason for return.
Our support team will provide you with a return authorization and detailed instructions.
Ship the item back to us using UPS or another reliable carrier with tracking.
Once we receive and inspect the item, we will issue a refund or replacement.
- Refunds
Refunds are processed within 5–10 business days after receiving the returned product.
The refund will be issued to the original payment method used at checkout (PayPal).
Shipping costs are non-refundable unless the product was defective or incorrectly shipped.
- Exchanges
We allow exchanges for defective, damaged, or incorrect items. Contact us within 7 days of receiving your package to initiate an exchange. - Non-Returnable Items
Gift cards
Final sale or clearance items
Opened or partially used oregano oil bottles (unless damaged or defective)
- Damaged or Incorrect Items
If your product arrives damaged, defective, or incorrect, please contact us immediately with photos of the issue. We will arrange for a replacement at no additional cost. - Customer Responsibility
The customer is responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.
By shopping with us, you agree to this Return Policy.
Updated on 3th, August, 2024